Support

Contact us

Email info@cardinalpractice.com. We answer during United States business hours, Monday to Friday.

It helps to include your clinic's name, what you were trying to do, and — if the app showed one — the session number, which looks like S-1042.

Things your clinic handles, not us

Some things we cannot do for you, because the clinic that employs you controls them:

• Creating your account, or changing your role and permissions.
• Removing your account — ask your clinic administrator.
• Assigning clients to you, or changing your schedule.
• Releasing client records to anyone.

If you cannot reach your administrator, write to us and we will work with the clinic that owns the account.

If you are a client, parent or guardian

Please contact your clinic directly. They hold your records and the legal responsibility for them; we hold information on their behalf and cannot release or change it on our own.

Signing in

• Accounts are created by your clinic. There is no public sign-up, and no way to register from the app.
• Sign in with the work email address your clinic used to invite you.
• If sign-in works but the app says your account is not set up yet, your clinic has created the login but not finished adding you — contact them, or write to us.

Reporting a security or privacy concern

Write to info@cardinalpractice.com with "Security" in the subject line. Please do not include client information in the message itself — tell us where to look and we will follow up through a secure channel.